1. Before payment
Please review the quotation, modalities, coverage, commercial basis and payment terms before accepting a proposal or making an advance payment. Contact us before payment if any term is unclear.
2. Completed reporting services
Fees attributable to reporting services that have already been completed, delivered or substantially performed are generally non-refundable, subject to applicable law and the governing service agreement.
3. Duplicate or incorrect payment
If you believe the same invoice was paid twice, an incorrect amount was transferred, or a payment was made against a cancelled/unaccepted proposal, notify us promptly with the transaction reference and invoice/quotation details. After verification, an appropriate refund, credit note or account adjustment may be processed.
4. Service issue or disputed case
If a centre disputes a charge because a contracted service was not provided as agreed, please raise the issue through the designated KA-RAD contact. We will review the case log, service scope, relevant turnaround/exception terms and any platform or operational incident. Where appropriate under the contract, the remedy may be a correction, service credit, invoice adjustment or refund.
5. Cancellation and advance amounts
Cancellation rights and treatment of unused advance amounts depend on the written quotation/service agreement, committed resources, services already performed and applicable law. Any non-refundable setup, onboarding or committed-resource charge must be expressly stated in the accepted commercial document to apply.
6. Processing
Approved refunds are returned, where reasonably possible, to the original payment method or verified business bank account. Banking/payment-provider processing time may apply. KA-RAD may request reasonable documentation to verify the payer and transaction before releasing funds.
7. How to request a review
Email karadmedicalreporting@gmail.com with the centre name, invoice/quotation number, payment date, transaction reference, amount and reason for the request. You may also call +91 62978 80566.
8. Contract precedence
If a signed centre agreement or accepted quotation contains a specific cancellation, credit or refund term, that agreed term will govern to the extent permitted by applicable law.